Reports to: Guest Services & Membership Manager
Pay Rate: $17.50/hour (20hrs / week)
Start Date: immediate
End Date: ideally, mid-October
Accepting Applications: Until position is filled.
Location: ECHO, Leahy Center for Lake Champlain, 1 College St., Burlington, VT 05401
Description: The Ice Cream Specialist will work in ECHO’s food truck that will be serving the most anticipated creemees on the waterfront. The Ice Cream Specialist will be responsible for maintaining excellent customer service while being a brand ambassador for ECHO and educating guests on ECHO’s Mission.
Responsibilities include :
- Receive and complete orders from customers for ice cream and retail items
- Procedures including POS, cash drawer counting, turning on/off all monitors, lights and music as well as starting food prep and cleaning
- Create a positive and welcoming first impression of ECHO
- Stay informed about ECHO exhibits, programs, and gift shop merchandise
- Answer guest questions about ECHO and Burlington area or guide them to where they will get the question answered
- Close all drawers and prepare daily cash-out deposits
- Maintain a high standard of cleanliness throughout the food trailer
- Communicate with ECHO’s Retail Manager when stock is low on retail items, food items or serviceware
- Understands and follows all policies and procedures
- Assists in ensuring a safe working environment throughout the food trailer
- During periods of inclement weather, work may move inside ECHO and include stocking, light cleaning, greeting movie guests, and/or working at the front desk on the POS system
- Open to learning new tasks
Essential Skills/Training:
- Ability to work a flexible schedule
- Ability to operate a cash register and POS system
- Can-do attitude and willingness to take on additional responsibility
- Ability to work collaboratively with others
- Skilled in customer service
- Ability to reach, bend, stoop, push and/or pull and frequently lift up to 25 pounds and occasionally lift/move up to 50 pounds
- Able to stand for multiple hours within a tight space
Time Commitment:
- 20 hours/week during Creemee Stand hours (10:30am – 9:30pm; typically 5-6 hour shift)
- Schedules will include evenings and weekends
Instructions for Applying: To be considered a candidate for this position, please apply at: https://echo-leahy-center-for-lake-champlain.breezy.hr/p/318bf80433e6. Resume is required to apply; cover letter strongly encouraged.
If you require assistance with the application process, or need a different form of application, please contact Katelyn Olson (she/her/hers) by email or phone (kolson@echovermont.org / 802-864-1848 Ext.116).
ECHO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by local, state or Federal law.
About ECHO, Leahy Center for Lake Champlain
ECHO is a dynamic, nationally acclaimed, science and museum center committed to engaging diverse public audiences and providing experiential, relevant and lifelong educational experiences for all our guests. Founded in 2003, ECHO houses more than 70 species of live animal ambassadors in Vermont’s first LEED certified building. This innovative science center and aquarium displays life in the Champlain Basin and inspires visitors to positively impact the world around them. ECHO is the public face of the Patrick and Marcelle Leahy Center for Lake Champlain, a 2.7 acre environmental campus on the Burlington Waterfront.
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