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Retail & Guest Services Manager

Reports To: Director of Sales and Guest Services
Schedule: Full time: Generally Tuesday-Saturday, 40 hour work week, including weekends, holidays and evenings.
FLSA Status: Non-exempt
How to Apply: Please submit a cover letter and resume to  jobs@echovermont.org with Retail and Guest Services Manager in the subject line. 

Summary: ECHO’s mission is to inspire and engage families in the joy of scientific discovery, wonder of nature, and care of Lake Champlain. ECHO is a dynamic, nationally acclaimed, science and nature center committed to engaging diverse public audiences and providing experiential, relevant and lifelong educational experiences for all our guests. ECHO employees are expected to contribute to a productive, respectful, inclusive workplace by modeling humor, communication, collaboration and accountability to our colleagues, animals and guests.

The Retail and Guest Services Manager is essential for managing the front end of ECHO’s daily operations. This position works to support the guest service team in providing excellent customer service while also managing multiple revenue streams by buying and merchandising for the museum store and cafe. This position will work with the Director of Sales to continuously increase retail offerings as well as work with the Development and Communications team to create and deliver strong social media marketing for retail offerings. The ideal candidate will have significant experience in retail buying, ability to multitask while working on multiple projects, and demonstrate leadership skills in a fast paced work environment.    

Supervisory Responsibilities: Yes 

Guest Service Responsibilities include but are not limited to: 

  • Coach and counsel staff on performance related issues
  • Serve as a Floor Admiral to assist in oversight of daily operations and problem solve any issues as they arise including AV systems, customer feedback, daily schedule
  • Respond to guest needs and feedback with a positive and welcoming approach 
  • Track customer comments and review with operations team 
  • Manage day-to-day admission activities, including opening/closing, ticketing, group bookings, parking, reception, theater management, merchandise sales, cash management and sales reporting
  • Supports an inclusive work environment that ensures positive employee relations, staff high performance and accountability, providing leadership to elevate the staff to higher levels of performance and a team-focused approach to work and problem solving

Retail  Responsibilities include but are not limited to: 

  • Responsible for attaining favorable margins and making sales projections for all retail offerings including the museum store and growing food service offerings 
  • Manages online retail presence on Shopify by managing stock, updating pictures, completing sales orders 
  • Track budget goals working with director to adjust, achieve and exceed targets
  • Assist in creating and utilizing a dashboard of key performance indicators for retail offerings
  • Ensure accuracy of POS data entry including pricing for retail products
  • Oversee and monitor visual appearance of the retail area, building displays and merchandising 
  • Work collaboratively with Development and Communications team to generate advertisements for  retail offerings through social media and newsletters 
  • Act as point person for inventory including orders, audits, and demands 
  • Work directly with retail vendors

This job description is not intended to be a complete statement of the position; it is intended merely to be a guide to the general work to be performed.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Skills and Abilities: 

  • Must be detail oriented
  • Excellent communication skills
  • Excellent computer skill
  • Working knowledge of Google suite
  • Knowledge of AV systems
  • Knowledge of POS System
  • Cash handling experience
  • Committed to ongoing cultural responsiveness
  • 3 years’ experience in a supervisory role in customer service or retail preferred

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Sitting and/or standing for extended periods
  • Office environment with background noise from exhibits
  • Ability to lift up to 30 pounds

Schedule & Benefits

  • Benefits include: Paid time off, Health care, Retirement
  • Staff Training and Professional Development Opportunities
  • Beautiful work setting 

This position will be full time, non-exempt and will be scheduled for five, eight-hour days per week, including weekends. Occasionally, this position will be required to work full weekends, holidays and evenings.  

ECHO is an Equal Opportunity Employer and welcomes candidates for employment who will contribute to our diversity.

Custodial & Building Maintenance Worker

Reports To: Facilities Coordinator 

Schedule: Full time: 40 hour work week, including weekends, holidays and occasional overtime. Start times between 5 am and 7 am. 

FLSA Status: Non-exempt

How to Apply: Please submit cover letter and resume to  jobs@echovermont.org with Custodial & Building Maintenance Worker Position in the subject line. 

Summary: ECHO’s mission is to inspire and engage families in the joy of scientific discovery, wonder of nature, and care of Lake Champlain. ECHO is a dynamic, nationally acclaimed, science center and nature museum committed to engaging diverse public audiences and providing experiential, relevant and lifelong educational experiences for all our guests. ECHO employees are expected to contribute to a productive, respectful, inclusive workplace by modeling humor, communication, collaboration and accountability to our colleagues, animals and guests.

The Custodial & Building Maintenance Worker is an experienced team player who likes working in a fast paced environment. The ideal candidate has demonstrated knowledge and a background in both general building maintenance and custodial services.  

Supervisory Responsibilities: No

Custodial Responsibilities include but are not limited to: 

  • Daily cleaning of guest, staff and service areas: dusting, mopping, sweeping, scrubbing, window cleaning, trash removal, bathroom cleaning.
  • Periodic deep cleaning utilizing carpet extractor and floor burnisher
  • Collect and transfer trash/recyclables to appropriate bulk storage or disposal containers.
  • Maintain/stock paper products, solvents, cleansers, hand cleaners, etc. as needed. 
  • Periodic cleaning, sweeping, raking, etc.  of exterior walkways, planter beds, parking lot and Hoehl Park; Weeding and lawn care 
  • Power washing terraces and building
  • Respond to requests for emergency custodial needs in a timely manner.
  • Other duties as required

Maintenance Responsibilities include but are not limited to: 

  • Setting up and maintaining exhibits
  • Deicing and snow removal 
  • Assist in interior and exterior building maintenance including gardening, mowing, painting, flooring, plumbing, carpentry, lighting, HVAC, aquarium filtration systems, and maintaining signage.

Other Duties:

  • Other duties and special projects assigned as needed.
  • Regular weekend and some after-hours work required.
  • Assist Animal Care staff in animal care equipment maintenance and repair.
  • Assist in departmental budget management.

This job description is not intended to be a complete statement of the position; it is intended merely to be a guide to the general work to be performed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Skills and Abilities: 

  • Sufficient relevant experience that demonstrates understanding of and ability to provide excellent custodial services.
  • Carpentry, plumbing, and mechanical skills.
  • Electrical and electronics repair.
  • Building finish work. 
  • Physical ability to perform strenuous work and lift/move at least 50 pounds. 
  • Ability to troubleshoot facilities issues both independently and with a team.
  • Responsive multi-tasker who is comfortable working in fast paced environment.
  • Other duties as required

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee sometimes works near moving mechanical parts and is exposed to wet and/or humid conditions. The employee may work in high, precarious places and be exposed to toxic or caustic chemicals, fumes or airborne particles, risk of electrical shock, and vibration. 

Schedule & Benefits

  • Schedule to be determined 
  • Benefits include: Paid time off, Health care, Retirement. 
  • Staff Training and Professional Development Opportunities
  • Beautiful work setting 

This position will be full time, non-exempt and will be scheduled for five, eight-hour days per week, including weekends. Occasionally, this position will be required to work full weekends, holidays and overtime.  

ECHO is an Equal Opportunity Employer and welcomes candidates for employment who will contribute to our diversity. 

School Programs Manager

Reports To: Group Programs Manager
FLSA Status: Exempt
Schedule: Full-time, exempt. Some weekends, holiday, and evening work is required. Possibility of a non-fixed remote work schedule 1 – 2 days per week.
How to apply: Please submit cover letter and resume to  jobs@echovermont.org with School Programs Manager in the subject line. Apply by June 15th for an approximate August 1st start date.

Summary: ECHO’s mission is to inspire and engage families in the joy of scientific discovery, wonder of nature, and care of Lake Champlain. ECHO is a dynamic, nationally acclaimed, science and nature museum committed to engaging diverse public audiences and providing experiential, relevant and lifelong educational experiences for all our guests. ECHO employees are expected to contribute to a productive, respectful, inclusive workplace by modeling humor, communication, collaboration and accountability to our colleagues, animals and guests.

Job Purpose: The Schools Program Manager is a middle childhood/STEM education specialist and key agent in expanding the museum’s statewide outreach activities. This position works closely with the Group Programs Manager to develop, deliver, and evaluate the museum’s STEM programs for classrooms and teachers, including its in-person and virtual classroom programs, STEM Material Kits, teacher professional development workshops, and curriculum coaching services. The ideal candidate will have significant experience developing and delivering standard-aligned STEM education classroom programs, excellent presentation and relationship-building skills, the capacity to manage complex projects with multiple stakeholders, and be a middle childhood specialist with the ability to work flexibly with lower and older age groups, as needed.

Supervisory Responsibilities: Volunteers and interns

Job Duties and Responsibilities: 
Teacher Professional Development

  • Develop and deliver STEM professional development trainings to elementary and middle school teachers.
  • Provide one-on-one and small group curriculum coaching to partnering teachers. 
  • Assist in the recruitment of partner teachers and classrooms from across Vermont.
  • Support teachers 1st – College in the integration of the museum and its exhibits into their curriculum.

Program Development

  • Develop in-person and virtual classroom programs for 1st – 8th grade learners.
  • Develop standard-aligned STEM lesson plans for 1st – 8th grade learners.
  • Assist in the development of STEM Classroom Material Kits.
  • Develop surveys and other tools for evaluating program impact.

Program Delivery

  • Deliver in-person and virtual STEM programs to elementary and middle school classrooms at the museum and in school settings.
  • Assist in the delivery of STEM Community Festivals.

Administration

  • Manage tracking and reporting for relevant grants.
  • Assist in the coordination of school group visits to the museum.
  • Assist in the management of STEM Kit distribution to schools.
  • Adapt program content for use in an online Learning Management System.
  • Cultivate relationships with teachers and school administrators.

Other Duties As Assigned

  • Facilitate STEM activities for day visitors on the museum floor.
  • Represent ECHO in radio and television media.
  • Fill-in for regular camp staff as needed.

This job description is not intended to be a complete statement of the position; it is intended merely to be a guide to the general work to be performed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

  • Master’s Degree in education
  • 3+ years experience building and delivering memorable STEM learning experiences.

Essential Job Skills and Abilities: 

  • Valid driver’s license. 
  • Comfortable delivering programs and workshops to large audiences.
  • Networking experience with ability to build and manage new external partnerships. 
  • Knowledgeable about educational theory and practice.
  • Strong knowledge of Vermont’s science education standards.
  • Strong knowledge of childhood development.
  • Fluent in Microsoft Office, Google Apps.
  • Experience in curriculum development, assessment, and program evaluation.
  • Ability to work collaboratively in a dynamic team setting.
  • Strong organizational skills and the ability to drive multiple projects.
  • Strong interpersonal, written and verbal communication skills.
  • Committed to ongoing cultural responsiveness.
  • Ability to use AV technology to deliver educational programming.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work is performed in an office, out in the museum, and in community settings up to 2 hours driving distance. Some weekends, holiday, and evening work is required. Possibility of a non-fixed remote work schedule 1 – 2 days per week.

ECHO is an Equal Opportunity Employer and welcomes candidates for employment who will contribute to our diversity. 

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