Reports to: Guest Services & Membership Manager
Pay Rate: $17.50/hour (24 hs / week)
Start Date: Immediate
Accepting Applications: Until position is filled.
Location: ECHO, Leahy Center for Lake Champlain, 1 College St., Burlington, VT 05401
Description: ECHO’s Guest Services Representatives are the welcoming face of ECHO, Leahy Center for Lake Champlain! Our Guest Services Representatives are responsible for all the functions of our lobby, from setting up and stocking our cafe and gift shop, to answering guest questions (in person and on the phone), and selling entry tickets, movie tickets, and ECHO memberships.
This is an extremely people-facing role in an environment which can be busy and noisy. Our Guest Services Reps spend the majority of their shift standing or moving around the lobby and greater museum, including to the top floor to let guests into our movie theater.
Other duties include: brewing coffee, setting out cafe furniture (inside and outside, seasonally), handling opening and closing cash drawer duties, answering the phone, sorting and delivering mail and packages, light cleaning, assisting with setup for birthday parties and events, and very occasionally working into the early evening to help with an event.
Prior customer service experience (at least 6 months) is required, as is experience with a point of sale system, and success working as part of a team. This role is 100% on site with no remote or hybrid option.
Jobs at ECHO include free parking, one free ice cream/dairy-free bar from Champ’s Legendary Ice Cream per shift, and more!
Time Commitment:
- 24 hours/week
- Schedules will include 1 weekend day
- Must have availability around major holidays
Instructions for Applying: To be considered a candidate for this position, please apply at: https://echo-leahy-center-for-lake-champlain.breezy.hr/p/baa145d36684. You will need to upload your resume and a cover letter.
If you require assistance with the application process, or need a different form of application, please contact Katelyn Olson (she/her/hers) by email or phone (kolson@echovermont.org / 802-864-1848 Ext.116).
ECHO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by local, state or Federal law.
About ECHO, Leahy Center for Lake Champlain
ECHO is a dynamic, nationally acclaimed, science and museum center committed to engaging diverse public audiences and providing experiential, relevant and lifelong educational experiences for all our guests. Founded in 2003, ECHO houses more than 70 species of live animal ambassadors in Vermont’s first LEED certified building. This innovative science center and aquarium displays life in the Champlain Basin and inspires visitors to positively impact the world around them. ECHO is the public face of the Patrick and Marcelle Leahy Center for Lake Champlain, a 2.7 acre environmental campus on the Burlington Waterfront.
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